Returns & Refunds Policy

At INNIESS, we are committed to providing quality products and a great shopping experience. Please review our return and refund policy below.

1. Returns for Unopened Products

We accept returns for unopened products that are in their original condition, with intact original packaging and all accessories, and are suitable for resale.

Please contact our customer support team before returning any items. Products that do not meet these conditions may not be eligible for a return.

2. Damaged or Defective Products

If your order arrives damaged during shipping or a product has a confirmed quality issue, please contact us with your order number and clear photos or videos showing the issue.

Depending on the situation, INNIESS will provide a replacement or a refund. We will work with you to find an appropriate solution.

3. Opened or Used Fragrance Products

For hygiene and product integrity reasons, opened or used fragrance products, including essential oils and fragrance liquids, are not eligible for returns due to personal preference.

This restriction does not limit any rights or remedies you may have under applicable consumer protection laws.